FAQs
Ⅰ. Product - related
What raw materials are your soy milk made from?
Our soy milk uses specially - selected high - quality non - transgenic soybeans as raw materials. These soybeans are full and rich in nutrients, which makes our soy milk have a strong bean flavor and can provide you with a healthy source of plant protein.
How does the soy milk taste?
Our whole - bean soy milk series products have a smooth and full - bodied taste. Thanks to our advanced high - pressure ultrafine pulverization with zero - slag - removal technology, it can pulverize soybeans very finely. While retaining the original rich bean flavor of soybeans, it also brings you a wonderful taste experience.
Are preservatives and thickeners added to your soy milk?
No. Throughout the production process, we adhere to the principle of health first and firmly add no thickeners and preservatives at all. You can drink it without worry.
Are the skins and residues removed from the soy milk?
In our production process, the skins and residues are not removed. This method maximally retains the nutritional components of soybeans, making every sip of soy milk you drink a truly healthy drink.
Ⅱ. Production and Processing - related
Have you adopted any special production techniques?
We have adopted the high - pressure ultrafine pulverization with zero - slag - removal technology. This technology can pulverize soybeans extremely finely, thus producing whole - bean soy milk products with a strong bean flavor, a smooth taste and retaining all the nutrients of soybeans without removing the skins and residues. It is normal to find soy pulp or sediment when drinking, so please rest assured to consume.
Does the production process meet hygiene standards?
Our production process strictly follows hygiene standards. The company is located in the Sanjiao Industrial Park of Yongchuan National High - tech Zone in Chongqing. There is a perfect regulatory system here, and we also have our own strict internal quality control processes. Every link from raw material selection to finished product packaging ensures that the food safety requirements are met. And it has passed the US FDA certification.
Ⅲ. Purchase and Delivery - related
Where can I buy your soy milk?
Currently, we only sell it on the official website of Tenfulls.
How long will it take to receive the goods after purchase?
If you purchase within China, it varies according to your region. Generally speaking, after we ship the goods, it may take about 1 - 3 days to be delivered in local or surrounding areas, and it may take 3 - 7 days in more distant areas. If you are overseas, in the United States, it generally takes 12 - 45 days; in Canada and Europe, it is 12 - 50 days; in Australia and New Zealand, it is 15 - 50 days; and in other parts of the world, it is 15 - 60 days.
How is the freight calculated?
The freight of many of our products is calculated by weight. You can find the weight information of the product on the product details page. In order to reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Different regions and different weights correspond to different freight standards, and the system will automatically calculate the freight according to your order situation during settlement.
